Shipping Policy

In order to ensure that your Hiroshi Ranch order reaches you in a timely manner with all product(s) in excellent condition, we’ve outlined the following guidelines. 

Orders are processed Monday through Wednesday for Tuesday through Friday delivery, excluding holidays, based on shipping method selected at checkout. Orders placed after 3:00PM EST will ship the next eligible business day. We do not ship on Friday, Saturday, or Sunday and orders cannot be delivered on Saturday, Sunday, or Monday.

COST AND CARRIERS

At Hiroshi Ranch, we do our best to minimize the cost of shipping.  However, shipping perishable products is expensive.  Instead of inflating the costs of our products, we allow you to choose your shipping method based on the exact shipping cost.

We ship with both UPS and FedEx. Shipping rates are calculated based on the weight of your order, the shipping method selected, and the distance your order needs to travel. All orders ship from our farm in Central Ohio.

FREE SHIPPING ON ORDER OVER $200* (DURING SELECT PROMOTIONS - NOT ALWAYS AVAILABLE)

*To qualify for FREE SHIPPING, your order total, after any possible discounts are applied, must be more than $200. (DURING SELECT PROMOTIONS - NOT ALWAYS AVAILABLE)

*FREE SHIPPING is shipped via Standard Ground Shipping Only and will typically be delivered in 3-4 business days. (DURING SELECT PROMOTIONS - NOT ALWAYS AVAILABLE)

PACKAGING

Each frozen and individually vacuum sealed product is carefully packed into a cardboard box lined with eco-friendly insulation. In order to maintain the integrity of the package contents, all beef products are packed with dry ice and/or gel packs. Orders will be delivered frozen OR slightly thawed (but still cold) depending on the time in transit. 

- OVERNIGHT SHIPPING (Next Business Day)

With Overnight Shipping, Full blood Wagyu beef products will arrive completely frozen. It is normal for the dry ice to have dissipated. In most cases, a portion of the dry ice is still solid (it hasn’t fully evaporated). Please follow the instructions for handling dry ice. These instructions are included in each Hiroshi Ranch package.

- 2-DAY SHIPPING (2 Business Days)

With 2-Day Shipping, Full blood Wagyu beef products will arrive completely frozen OR partially thawed, due to the extended transit time. It is normal for the dry ice to have dissipated. With 2-Day Shipping, it is likely that all of the dry ice will have evaporated. The insulation will ensure that the product(s) remain cold. Please follow the instructions for handling dry ice. These instructions are included in each Hiroshi Ranch package.

- 3-DAY SHIPPING (3 Business Days)

With 3-Day Shipping Full blood Wagyu beef products will arrive completely frozen OR partially thawed, due to the extended transit time. It is normal for the dry ice to have dissipated. With 3-Day Shipping, it is likely that all of the dry ice will have evaporated. The insulation will ensure that the product(s) remain cold. Please follow the instructions for handling dry ice. These instructions are included in each Hiroshi Ranch package. 

- STANDARD GROUND SHIPPING (3-4 Business Days)

With Standard Ground Shipping, Full blood Wagyu beef products will arrive mostly frozen OR partially thawed due to the extended transit time. It is likely that all of the dry ice will have evaporated. The insulation will ensure that the product(s) remain cold. Please follow the instructions for handling dry ice. These instructions are included in each Hiroshi Ranch package.

 

*** ORDER PLACEMENT AND SHIPPING OPTIONS ***

Orders placed on Monday (all day) and Tuesday (all day) - Customers may select Overnight, 2-Day, 3-Day or Standard Ground Shipping.

Orders placed on Wednesday (before 3:00 PM EST)- Customers may select Overnight or 2-Day Shipping.

* 3-Day and Standard Ground Shipping selections may not ship until the following Monday due to time in transit. *

Orders placed on Thursday (before 3:00 PM EST) - Customers may select Overnight Shipping.

* 2-Day, 3-Day and Standard Ground Shipping selections will ship the following Monday. *

Orders placed on Thursday afternoon (after 3:00 PM EST), Friday (all day), Saturday (all day), or Sunday (all day) - Customers may select any Shipping option, but your order will not be shipped until the following Monday.

PLEASE NOTE: Shipping may be interrupted or delayed due to Federal holidays. If this occurs, your order will be shipped on the next available business day.

** IMPORTANT SHIPPING NOTES **

  • We ship to qualifying addresses in the 50 states and the District of Columbia.
  • Each individual order must ship to a single qualifying physical address.
  • All shipments require a street address.
  • We're unable to ship to PO Box addresses or APO/FPO addresses at this time.
  • Hiroshi Ranch is not responsible for any shipment that is delivered incorrectly and/or undeliverable due to incomplete, incorrect and/or invalid shipping addresses. Please double check your shipping address when placing your order.
  • Estimated delivery dates are subject to change and do not include weekends or holidays.
  • Unforeseen circumstances, such as inclement weather, can cause shipments to be delayed.
  • Hiroshi Ranch is not responsible for shipping delays or problems caused by the shipping company, failed delivery attempts, adverse or unpredictable weather conditions and/or acts of god.

Email info@hiroshiranch.com with any shipping and delivery questions.

PRODUCT PROCESSING INFORMATION

Due to the natural variance in the size of the Fullblood Wagyu at the time they are processed, there can be slight variations in shape, size, and/or weight with Hiroshi Ranch cuts. If you require a cut(s) to be a specific weight or size, please contact customer service by emailing info@hiroshiranch.com or calling (573) 505-0021. Our team will work with you to ensure that your order is executed according to your parameters.

Our products do not contain additives or preservatives. It is normal for there to be slight variations in color depending on both the type of product ordered and the aging process (many of our Full blood Wagyu beef cuts are both wet-aged and dry-aged).

CUSTOMER SERVICE

Communication is central to providing exceptional customer service. Should our team have questions about your order, we will contact you directly and promptly resolve any issues. In addition, if you have any questions, suggestions, or concerns, please contact us at your earliest convenience. We’re here to make sure the ordering and shipping processes are seamless.

The Hiroshi Ranch team is passionate about our products. With unsurpassed taste, quality, tenderness, and marbling, we’re confident that our Full blood Wagyu beef products will exceed your expectations!